Delivery Time & Hours of Operation
Most orders placed by 2pm PST are shipped the same business day (Monday-Friday) or within 1-2 business days from the date the order was placed.
The website takes orders 24 hours a day, however order fulfillment takes place during our normal hours of operation: 8am-5pm (PST), Monday through Friday. The Green Mom Company does not guarantee delivery dates and times; shipping dates and times provided are estimates for customer convenience only. The Green Mom Company is run by real moms who try to process all orders and respond to customer service inquires in a timely manner.
For most orders, we ship using UPS, FEDEX and USPS Ground Service for domestic shipments within the 48 contiguous States. We make every effort to minimize shipping costs. We use minimal packaging and shipping options to decrease our impact on the environment. We use boxes that avoid dimensional weight overcharges or excess packaging
We currently do not ship outside the US.
Returns and Cancellations
The Green Mom Company is happy to refund your payment for products that are returned in the original, undamaged packaging, within 30 days of purchase. For all returns, please complete our Return Request Form and provide a specific reason for your return.
Once approved, we will email you a Return Merchandise Form (RMA). Include completed form with any returned merchandise. Please always include a copy of your invoice on any exchanges or returns.
In the rare instance that a product may be defective, you may email customer service at firstname.lastname@example.org.
Damages are rare. However, if your product is damaged in shipping, do not discard any packing materials. Please notify The Green Mom Company right away so we can file claim and make arrangements for the damaged shipment to be picked up. Your product(s) will be replaced or a full refund issued.
To return an item:
- Pack the item securely. All returned products should be in the condition they were received in, as well as in their original packaging. You, the customer, are responsible for the condition of the items as they are being shipped back, so please make sure they are well padded and fully secure.
- Please include completed RMA and a copy of your invoice.
- Returns will be reviewed once received for damage or use and refunds will be issued on qualifying merchandise, less shipping.
- Send your package via UPS, FedEx or insured Parcel Post. (Please note that shipping charges cannot be refunded.)
- Return address can be found on RMA form
Cancellations may only be accepted within 24 hours of placing the original order or before shipping, whichever is earlier; Cancellations must be received in writing via email to email@example.com
Privacy and Secure Shopping
We don’t like it when someone gives away our personal information and neither do you! We don’t rent, sell or share your personal information with anyone.
The Green Mom Company collects the email addresses and contact information of those who choose to receive our email newsletters or complete a merchandise order. The information we collect is used for internal review and is then discarded, used to improve the content of our website, and used to notify consumers about updates to our Website. The Green Mom Company will not sell your email address to another company, nor do we make our email database available to the public. If you have selected to subscribe to one our e-mail newsletters you can unsubscribe at any time.
The Green Mom Company uses PayPal’s Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
Coupon and Discount Terms & Conditions
Coupon and discount offers may exclude items already marked down to their lowest price. Offer not valid on previous purchases. Offer may not be combined with other promotions or commercial pricing discounts. Limit one coupon per customer.
We accept the following Credit Cards: MasterCard, VISA, Discover, and American Express.
Sales Tax and Order Minimums
Sales tax will be added to all orders, where applicable. There is no minimum order required for purchases.
If you wish to contact us with any further questions, comments, or concerns, please email us at firstname.lastname@example.org
Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of Liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of Terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Use of this website shall in all respects be governed by the laws of the state of California, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the California courts located in Orange County, California, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.